October, 2023 - Digicall Contact Center

Certifications are the confirmation that the requirements of international standards, specifications or rules are met.

Digicall’s high level of service and reliability is documented by a number of certificates, such as:

 5/5

In addition to the certifications, Digicall has already started incorporating practices to meet ESG criteria.

It supports remote work to reduce travel and reduce environmental impact.
It supports gender pay equality in practice, as there are no gender pay gaps.
It participates in a number of actions related to:
the environment,
disability support,
the adaptation and integration of immigrants through educational programs and
the care of stray animals.

The services provided by Digicall cover the full range of contact center services, including HR Outsourcing.

The design of each service is based on the needs of the customer and an assessment of the conditions. Digicall’s skilled and experienced human resources ensure the provision of personalized service with the aim of ensuring maximum efficiency and quality at optimal rates.

Inbound Service

Outbound Service

HR Outsourcing Service

Multichannel Contact Center

Customer service

Promotion of products and services

E-shop support

Development of databases with customer information

Advertising campaign support

Technical assistance

Consumer information

Creating clientele

Orders Management

Complaints management and registration

Market Research

Support politicians

In addition, Digicall also offers a number of services in the following areas:

Back Office Service:

Digitization

Data input

File management

Secretarial support

Email management

Consulting Service:

HR Consulting
Business Processes Reengineering
Operational Management Consulting
Design and implementation of staff training programs

Take the next step, now: Contact us!

Digicall SA is a company that provides integrated contact center services since 2016.

Inbound Services

HR Outsourcing Services

Outbound Services

Multichannel Contact Center Services

Services (Indicative and not limiting):

Customer service

Promotion of products and services

E-shop support

Development of databases with customer information

Promotional support

Technical assistance

Consumer information

Creating clientele

Orders Management

Complaints management and registration

Telemarketing

Market Research

Support politicians

In addition, Digicall also offers a number of services in the following areas:

Back Office Services:

Digitalisation
Documents management
e-mail management
Design and implementation

Consulting Services:

Operational Management Consulting
Business Processes Reengineering
HR Consulting
of staff training programs

Digicall has been operating continuously since 2016

Literally: Provides 24/7 services with Business Continuity = 99.99%

The perfect equipment ensures uninterrupted operation.

12 Phone ISDN PRI Lines
360 Trunks
4 Telecoms Providers
3 Media Servers for PBX and CTI
1 Server Pred. Dialer
3 SDSL Internet Lines
1 ADSL Internet Line

3 Internet Providers
18 Data Servers
250 Workstations (physical/on-site & remotely/off-site)
4 UPS
1 Power Generator
PCI – DSS Certification Compliance

The rest is taken care of by Digicall’s highly trained people

After all, Digicall’s leadership team has professional experience in the field of Contact Center and HR since 2001!

Digicall provides quality and efficient contact center services to more than 40 companies from 18 different business sectors.

Most of them are still active customers, confirming not only the high level of services but also their provision at prices commensurate with their quality.